Cancellations made 48 hours or more before check-in date receive a full refund.
Cancellations within 48 hours of check-in will incur a charge of one night's stay.
Bookings made under special non-refundable rates cannot be cancelled or modified.
Custom packages and promotional rates may have specific cancellation terms.
3.1. Groups of 5+ rooms require 7 days notice for cancellation
3.2. Deposit may be required at booking
3.3. Custom cancellation terms may apply
4.1. Show tickets are non-refundable
4.2. Date changes possible with 24 hours notice
4.3. Resale of tickets is prohibited
5.1. Full refunds issued for cancellations due to:
6.1. Date changes subject to availability
6.2. Rate differences may apply
6.3. Multiple modifications may incur fees
7.1. Refunds processed within 5-7 business days
7.2. Original payment method will be credited
7.3. Currency conversion rates may apply
For cancellation assistance:
Email: [email protected]
Phone: +1 800-ICE-LUXE